National Institute Of Technical Education Certificate (NITEC) in Services-Business Services

National Institute Of Technical Education Certificate (NITEC) in Services-Business Services

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National Institute Of Technical Education Certificate (NITEC) in Services (Business Services) – Part-Time

Introduction
We are the Approved Training Provider to conduct the Institute of Technical Education, Singapore’s NITEC IN SERVICES (BUSINESS SERVICES) course. On successful completion of the theory and practical examinations students are awarded the certificate in NITEC IN SERVICES (BUSINESS SERVICES).

Objectives
You can play an important role in an organisation by taking up this course. You will learn to organise business events, make travel arrangements, arrange meetings, and process office documents.

You will be able to acquire knowledge and skills which are highly relevant to the industry as follows:

Handle oral and written communication in a business/workplace environment
Provide quality customer service
Produce office documents using common software packages
Handle office procedures
Acquire knowledge and skills which are highly relevant to the industry

Course Outline

1.Customer Service
On completion of the module, students should be able to display professional image and etiquette, cultivate customer rapport, respond to requests and enquiries, manage needs and expectations, handle customers from diverse backgrounds, handle service breakdown and recovery, provide information on products and services, approach sales prospects and promote products and services, close a sale, and obtain customer feedback.

2.Software Applications
On completion of the module, students should be able to produce office document using word processing, spreadsheet and powerpoint software. In addition, students will be able to handle file management and have a basic appreciation of the user level maintenance of hardware.

3.Fundamentals of Communication II
On completion of the module, students should be able to apply the essential communication skills in listening, speaking, reading and writing, to build good relationships in social as well as workplace settings.

4.Elements of Business
On completion of the module, students should be able to provide an overview of the general environment in which businesses operate as well as business ethics and corporate social responsibility.

5.Introduction to Accounting
On completion of the module students should be able to record simple business transactions, prepare journals and ledgers, maintain petty cash and prepare trial balance and final accounts for a sole-proprietorship business.

6.Business Event Organisation
On completion of the module, students should be able to plan an event, send invitations, handle registration and perform guest relations activities, handle the logistical arrangements for an event and event close-down activities.

Modules No. of Sessions/ Hours Start Date End Date
Fundamentals of Communication II (BS3001LS) 24 sessions/60 hours 15 August 2016 10 October 2016
Customer Service (BS2002LS) 24 sessions/60 hours 17 October 2016 23 December 2016
Business Event Organisation (BS3003LS) 24 sessions/60 hours 09 January 2017 13 March 2017
Software Applications (BS2003LS) 24 sessions/60 hours TBA TBA
Elements OF Business (BS3002LS) 24 sessions/60 hours TBA TBA
Introduction to Accounting (BS3005LS) 48 sessions/120 hours TBA TBA

 

Course Duration
18 Months (420 hours)

2.5 hours per session, every Monday, Wednesday & Friday from 7.00 pm to 9.30 pm

Course Fee
Course Fee: $4800.00

Registration Fee: $50.00

Examination Fee: $100 per module (total 6 modules).

Total Course Fees: $5450.00*

1st Month Payment to 18th Month Payment: $303.00 per month

* WDA funding available 

Entry Requirements
To apply for this NITEC in Service Skills (Office) course, you must possess:

  1. GCE O Level subject passes (Grade 1-8) in any 2 subjects;Or
  2. GCE N Level subjects passes (Grade 1-5) in English Language and two other subjects;Or
  3. SPM Level subjects pass (Grade 1-6) including English Language, Mathematics & 1 relevant subject;Or
  4. A pass in Entrance Test conducted by ITE

Teaching Methods
Classroom Face-to-Face Theory Explanations / Assignments
Practical component

Assessment Methods
Written Exams / Practical Exams

Awarding Body: Institute of Technical Education (ITE)

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