National Institute Of Technical Education Certificate (NITEC) in Services (Business Services) – Part-Time
We are the Approved Training Provider to conduct the Institute of Technical Education, Singapore’s NITEC IN SERVICES (BUSINESS SERVICES) course. On successful completion of the theory and practical examinations students are awarded the certificate in NITEC IN SERVICES (BUSINESS SERVICES).
You can play an important role in an organisation by taking up this course. You will learn to organise business events, make travel arrangements, arrange meetings, and process office documents.
You will be able to acquire knowledge and skills which are highly relevant to the industry as follows:
Handle oral and written communication in a business/workplace environment
Provide quality customer service
Produce office documents using common software packages
Handle office procedures
Acquire knowledge and skills which are highly relevant to the industry
On completion of the module, students should be able to display professional image and etiquette, cultivate customer rapport, respond to requests and enquiries, manage needs and expectations, handle customers from diverse backgrounds, handle service breakdown and recovery, provide information on products and services, approach sales prospects and promote products and services, close a sale, and obtain customer feedback.
On completion of the module, students should be able to produce office document using word processing, spreadsheet and powerpoint software. In addition, students will be able to handle file management and have a basic appreciation of the user level maintenance of hardware.
3.Fundamentals of Communication II
On completion of the module, students should be able to apply the essential communication skills in listening, speaking, reading and writing, to build good relationships in social as well as workplace settings.
4.Elements of Business
On completion of the module, students should be able to provide an overview of the general environment in which businesses operate as well as business ethics and corporate social responsibility.
5.Introduction to Accounting
On completion of the module students should be able to record simple business transactions, prepare journals and ledgers, maintain petty cash and prepare trial balance and final accounts for a sole-proprietorship business.
6.Business Event Organisation
On completion of the module, students should be able to plan an event, send invitations, handle registration and perform guest relations activities, handle the logistical arrangements for an event and event close-down activities.
|Modules||No. of Sessions/ Hours||Start Date||End Date|
|Fundamentals of Communication II (BS3001LS)||24 sessions/60 hours||15 August 2016||10 October 2016|
|Customer Service (BS2002LS)||24 sessions/60 hours||17 October 2016||23 December 2016|
|Business Event Organisation (BS3003LS)||24 sessions/60 hours||09 January 2017||13 March 2017|
|Software Applications (BS2003LS)||24 sessions/60 hours||TBA||TBA|
|Elements OF Business (BS3002LS)||24 sessions/60 hours||TBA||TBA|
|Introduction to Accounting (BS3005LS)||48 sessions/120 hours||TBA||TBA|
18 Months (420 hours)
2.5 hours per session, every Monday, Wednesday & Friday from 7.00 pm to 9.30 pm
Course Fee: $4800.00
Registration Fee: $50.00
Examination Fee: $100 per module (total 6 modules).
Total Course Fees: $5450.00*
1st Month Payment to 18th Month Payment: $303.00 per month
* WDA funding available
To apply for this NITEC in Service Skills (Office) course, you must possess:
- GCE O Level subject passes (Grade 1-8) in any 2 subjects;Or
- GCE N Level subjects passes (Grade 1-5) in English Language and two other subjects;Or
- SPM Level subjects pass (Grade 1-6) including English Language, Mathematics & 1 relevant subject;Or
- A pass in Entrance Test conducted by ITE
Classroom Face-to-Face Theory Explanations / Assignments
Written Exams / Practical Exams
Awarding Body: Institute of Technical Education (ITE)